Refund and Returns Policy

At Mezoroze, we strive to ensure a positive shopping experience. If you are not satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully.

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return:

Your item must be unused and in the same condition that you received it.
It must be returned in the original packaging.

To complete your return, we require proof of purchase (such as a receipt or order confirmation).
Please do not send your purchase back to the manufacturer directly unless instructed.

Partial Refunds

In certain cases, only partial refunds are granted (if applicable):

Books with clear signs of use.
Items not in their original condition, damaged, or missing parts due to reasons other than our error.
Items returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will notify you via email. If your refund is approved, it will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account.
Contact your credit card provider, as it may take some time for the refund to appear.
Contact your bank since some processing delays may occur.
If you’ve followed all these steps and still haven’t received your refund, please contact us at [your email address].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email address]. Ship your item to: [Your Physical Address].

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned item, a gift certificate will be sent to you.

If the gift giver had the product shipped to themselves and gave it to you later, we will send the refund to the gift giver, who will be notified about the return.

Shipping Returns

To return your product, send it to: [Your Physical Address].

You are responsible for return shipping costs, which are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Consider using a trackable shipping service or purchasing shipping insurance for higher-value items. We do not guarantee that we will receive your returned item.

Need Help?

If you have any questions about refunds or returns, please contact us at:
Email: houseofmezo@gmail.com